Refund & Return Policy

Final Sale

All original artworks and fine art prints are final sale. Due to the nature of original artwork and the made-to-order production of prints, we are unable to accept returns, refunds, or exchanges. Please review your order carefully before completing your purchase.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Kindly include photos of the damaged artwork, packaging, and shipping label so we can assess the issue and assist you as quickly as possible.

If the damage is confirmed to have occurred during shipping, we will work with you to arrange a replacement or appropriate resolution.

Customs & Duties (International orders)

International orders may be subject to customs duties or import taxes determined by the destination country. These charges are the responsibility of the buyer.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Order Questions

If you have any questions about a piece before purchasing, please feel free to contact us and we will be happy to assist. info@museli.ca